FAQ

Frequently asked questions

The Basics

What are your cleaning hours?

We schedule cleanings 7 days a week, 8:30am-4:30pm.

What are your office hours?

Contact us Monday – Friday 9am-5pm

What is your service area?

We service Fort Collins, North Loveland, West Windsor, and Timnath. We will go to South/West Loveland, East Windsor, Laporte, Bellvue, Wellignton, Severance, & Masonville with a travel charge. Click here to view a map of our service area.

How long have you been in business?

We opened in the summer of 2001 and have been growing ever since.

Are you licensed, bonded and insured?

Absolutely! We are committed to the security and safety of our cleaners and clients alike.

How do you handle broken or damaged items?

We make it a habit to practice the utmost care and concern while cleaning but, despite our best efforts, accidents do happen.

We scratched your floors? We’ve got just the guy and will get you in touch with him ASAP. There’s a chip in your candy dish? Sometimes you’d be surprised by the power of a little bit of super glue. No matter what, in the rare case that something is broken or damaged, our Homekeepers are instructed to notify the office immediately. If you ever believe that something has been broken or damaged during your cleaning, please let us know right away! Someone from the office will reach out to make a plan to repair, replace, or reimburse you for the item broken/damaged. If it’s important to you it is to us too! If we don’t hear back from you within 60 days we will unfortunately no longer accept financial responsibility, so let’s get in touch!

 

Are contracts required?

Absolutely not! We think the best relationships are contract free. We want you to choose Clean Bees because we are your best match and stick around because you love us. If you need to cancel your service you can make that change by contacting us or visiting our Service Alteration page.

Who works at Clean Bees?

We are driven by a common passion for people. When it comes to our staff, we only hire the crème de la crème. Our office staff is professional, friendly, knowledgeable, and equally dedicated to our clients, cleaning staff, and the success of Clean Bees. They work to make sure every last detail is always taken care of. Our Homekeepers are mature, friendly, trustworthy, and extensively trained to provide the best possible service and tend to your cleaning needs.

Around here we’re family and it’s safe to say the business wouldn’t run without the amazing people who work here! Meet the Bees here.

How are your cleaners paid? Is tipping common practice?

This is a nuance that few know to ask about when shopping for cleaning companies. We stand out in our industry because we pay our cleaners hourly rather than a flat rate. This creates incentive to stay until the job is done, and done well. We won’t leave until it’s outstanding.

At Clean Bees we have redefined industry standard for tipping just a bit. In most cases it’s common to tip your cleaner 100% once a year. Instead, we recommend 5% gratuity for any cleaning that meets or exceeds your expectations. This helps to support our local workforce in a way that is more sustainable. Our cleaners’ schedules change 3 times a year, which means we can’t promise the same cleaner for the whole year. We provide a tipping envelope at every cleaning, whether or not you tip is entirely up to you. What you should know is tip or no tip, we pamper you just the same.

How do you ensure quality?

Quality is interwoven into every aspect of Clean Bees. It’s one of our core values and drives every decision we make from who we hire to how we train, creating streamlined systems, and frequent communication. The list goes on. We are ever improving and each lesson creates a new challenge to make something better.

In what ways is Clean Bees eco-friendly and socially responsible?

The answer to this question is vast, ever changing, and ever improving. Making deliberate socially and environmentally responsible choices is at the core of every decision we make, big and small.

On a broad scale, Clean Bees is a proud ClimateWise partner, working hard everyday to join forces with other like-minded businesses to improve the quality of life in the Fort Collins community. Clean Bees uses eco-friendly products for 90% of our cleanings. All of our products are bought in bulk, concentrated, and travel a short distance.

We also take full advantage of day-to-day operations to reinforce our commitment to sustainable practices. We choose to patronize locally owned and operated businesses for purchases that range from birthday gifts for the staff to re-purposed furnishings for our office, and lots in-between. We spend a considerable amount of time designing our schedule to reduce the miles traveled in a car by our staff. This translates into lots of carpooling, biking, and clever scheduling from account to account.

Our office and cleaning staff pours over new and innovative ways to mitigate our footprint, one step at a time.

What type of cleaning supplies do you use?

Clean Bees’ highest goal is quality cleanings. We are equally committed to using environmentally safe cleaning products whenever possible. Because of these values our products fall into two categories:

1. Products made to maintain a clean home or office and 2. products that are a bit harsher and made to break down built up grease and grime.

During Standard Service Cleanings, eco-friendly products are used for roughly 90% of the work we do. We reach for our eco-friendly line of products first, and they do a tremendous job making things sparkle. (We even make some of our eco-friendly products in-house!)

On occasion and as a last resort, however, we bring out the big guns. This is especially true at Move Out/In, Initial Visits, and One-Time Cleanings. These products, unfortunately, are not all eco-friendly, but help us to achieve a better quality in a more reasonable timeframe.

Please know you can always opt out of us using the non-eco friendly harsher products, and or supply your own cleaning products.

What payment methods do you accept?

You can pay by check, cash, or electronic check. We offer monthly billing for commercial clients.

At this time, we accept credit/debit card with an added 4% fee for one time cleanings only. We will take a card on file when we book the job, but we are more than happy to accept a check on the day of the cleaning so you can avoid the additional fee.

what’s your payment policy?

For Standard Service, payment is due on the day of service or we charge a $25 late fee. However, if we receive payment within 7 days of the cleaning, we will waive the late fee. For every 30 days past due, we will charge an additional $25 fee.

For one time cleanings and monthly invoiced clients, payment is due upon receipt of the invoice and accrue a $25 late fee for every 30 days past due.

I smoke in my home/business, what is your policy?

Because we offer a smoke-free environment we are not the best fit for people who smoke in their homes/businesses. We recommend using Angie’s List to find another quality cleaning company.

Do you have referrals for services not provided?

Absolutely, visit our Partners Page to see a full list of services we recommend.

When your schedule is full how do I find another cleaning company?

Our commitment to quality means we just simply don’t take on any jobs we can’t do well. If our schedule is full we recommend checking out Angie’s List for other reputable cleaning companies. Our schedule is ever changing though so don’t forget to check back with us often!


Standard Service

What is Standard Service?

In all reality, it’s a little slice of heaven. It means walking into your home or office on a routine basis wherein everything is as it should be. We offer weekly, every other week, monthly, and even daily service depending on your unique needs. Check out our Standard to see what’s included in this blissful service.

Is it customizable?

Absolutely! Each account is as unique as the people who live or work there. Your preferences matter and are taken into consideration when designing a cleaning just for you. During the Free Consultation we take time to offer bid options that can meet your cleaning needs but might also be budget friendly, if that’s important. Request one today and revel in your newfound free time.

How do you ensure quality?

Outstanding cleanings are our passion. It starts with getting to know you in the consultation to design a cleaning that’s as unique as you are. The consultation lays the foundation for your client profile, which is the roadmap for our Homekeepers to get the cleanings right for you. Your client profile is updated frequently to accommodate your changing needs.

Our Homekeeper’s Academy, a 5-week training apprenticeship, provides every Homekeeper with the tools and knowledge they need to produce outstanding cleanings. Also, members of our Royal Bee team, who receive extended training above and beyond the Academy, randomly check towards the end of cleanings and continue to provide training as necessary.

We also encourage frequent communication. Use our Client Feedback form on our website. If you prefer you can email, call or chat it up with your cleaner.

How do I provide feedback about my cleanings?

We thrive off of your communication, visit our Client Feedback form, and let us know how we’re doing. We’re all ears. Please know we love photos- they help us see what you see! Not tech savvy? No worries! You can always Contact us or chat it up with your cleaner.

Who does my cleaning? Will I get the same one each time?

We understand how important it is for you to know who is cleaning your home or office, which is why we only hire the crème de la crème. We love each and every one of our Homekeepers and hope you do too. We value our cleaners, which can easily be seen by knowing they stick around 42% more than the industry standard. Our schedule is built to accommodate the changing needs of our local workforce so we do our best to send the same cleaner but we can’t guarantee it. We can, however, guarantee you the same great service each time. Meet the Bees!

How are your cleaners paid? Is tipping common practice?

This is a nuance that few know to ask about when shopping for cleaning companies. We stand out in our industry because we pay our cleaners hourly rather than a flat rate. This creates incentive to stay until the job is done, and done well. We won’t leave until it’s outstanding.

At Clean Bees we have redefined industry standard for tipping just a bit. In most cases it’s common to tip your cleaner 100% once a year. Instead, we recommend 5% gratuity for any cleaning that meets or exceeds your expectations. This helps to support our local workforce in a way that is more sustainable. Our cleaners’ schedules change 3 times a year, which means we can’t promise the same cleaner for the whole year. We provide a tipping envelope at every cleaning, whether or not you tip is entirely up to you. What you should know is tip or no tip, we pamper you just the same.

What does an average cleaning cost?

Each account is as unique as the people who live or work inside it. We design a cleaning and timeframe that are specific your needs and preferences. Sometimes we have large homes with small timeframes or small homes with large timeframes. The most important thing to understand is it takes time to make sure no dust bunny is left behind.

How is it scheduled?

We offer weekly, every other week, and monthly cleanings. We find you the perfect spot in our schedule based on your preferences, so you know when to expect us. We communicate all things scheduling via email.

What do the first few cleanings look like?

Your Initial Visit is usually much more comprehensive and intended to set your space up for Standard Service. We’ve got a small army on hand to tackle the job if need be.

After the Initial Visit, you roll into Standard Service. We practice your cleaning once, and on the 3rd visit we set your time and price. These first few visits are billed hourly and fall within a small bid range that is given to you at your consultation. During this time we also work to fine tune your account and update your preferences once you’ve gotten to see our cleanings. The goal is that once your time and price are set, your account is on autopilot!

What entry options do you prefer?

We prefer to have a garage/door code. If a key is your preferred entry, we unfortunately do not keep keys on file. Instead, we suggest buying a lock box to keep your key securely on site. We keep them in stock at the office if you’d like to purchase one from us for $30, we will get it all set up for you and deliver it to your cleaning. Whichever you prefer is fine with us! Unless you request otherwise, we always lock up when we leave.

Do I need to be there during the cleaning?

It’s entirely up to you! We enjoy chatting with our clients and their families but equally enjoy being able to get down to business. Just know there really is something special about coming home to a perfectly clean space where everything is just as it should be.

Where should my furry friends be during the cleaning?

We love animals! No need to put them away; it’s their home too after all! During the Free Consultation we will ask lots of questions in efforts to provide basic care during the cleaning. We want to know if and where they can go outside, what doors should be kept open or closed, where the litter box is kept, if we can pet them, and course where the treats are kept.

What’s supplied?

We bring almost everything we need. We use your vacuum, trashcan liners, a few paper towels, and if applicable, any specialty products you provide for us to use. Learn more about our supplies in the Basics.

How do I cancel or reschedule one cleaning? Is there a fee?

Visit our Service Alteration page, or Contact us; it’s that easy. If you cancel a cleaning, there is no fee. Instead, we bill the subsequent cleaning hourly which allows for just a little bit of wiggle room to catch up if need be. We find it takes anywhere from 15 minutes to 1.5 hours.

Can I get help with random projects around my home or office?

Absolutely! Check out our Add on Menu to see what type of projects we can help you out with. See something you’ve been meaning to get to for months but just can’t find the time? Head to our Service Alteration page, fill out the form, and let us take it from there!

My question wasn’t answered, where can I find more information?

Remember to check out the Basics. If you still don’t find what you’re looking for, Contact us we’d love to chat and answer all your questions!

This sounds great! How do I get started?

The next step is simple! Just request a Free Consultation and we will be in touch. At the consultation we take about an hour to introduce Clean Bees and get to know you, put a bid option or two together and give you time to decide if Clean Bees is the right match for you.


Home Sale

What is a home sale cleaning?

Selling your home is hard work and we know it. Getting an extra set of hands (or 5) makes all the difference. Essentially you pack and de-clutter, then we come in and clean to get it photo ready. On top of cleaning we can offer light staging, dishes, laundry, stocking, etc. Check out our Standard here to see the full list. To get the most out of your home sale cleaning, we recommend booking the cleaning right before your photos are scheduled.

Is it customizable?

Yes. Your needs are unique and this all depends on how far along in the process you are. Request a Free Consultation today to chat details.

How do you ensure quality?

It starts with your Free Consultation and clear communication about what we offer and your specific needs. Once booked, we send you a killer cleaning team led up by one of our most experienced and trained Royal Bee team members. We also follow up after the cleaning to make sure you loved it.

How do I provide feedback about my cleaning?

We thrive off of your communication, visit our Client Feedback form, and let us know how we’re doing. We’re all ears. Please know we love photos- they help us see what you see! Not tech savvy? No worries! You can always Contact us or chat it up with your cleaner.

Who does my cleaning?

We understand how important it is for you to know who is cleaning your home or office, which is why we only hire the crème de la crème. We love each and every one of our Homekeepers and hope you do too. We value our cleaners, which can easily be seen by knowing they stick around 42% more than the industry standard. Meet the Bees!

How are your cleaners paid? Is tipping common practice?

This is a nuance that few know to ask about when shopping for cleaning companies. We stand out in our industry because we pay our cleaners hourly rather than a flat rate. This creates incentive to stay until the job is done, and done well. We won’t leave until it’s outstanding.

At Clean Bees we have redefined industry standard for tipping just a bit. In most cases it’s common to tip your cleaner 100% once a year. Instead, we recommend 5% gratuity for any cleaning that meets or exceeds your expectations. This helps to support our local workforce in a way that is more sustainable. Our cleaners’ schedules change 3 times a year, which means we can’t promise the same cleaner for the whole year. We provide a tipping envelope at every cleaning, whether or not you tip is entirely up to you. What you should know is tip or no tip, we pamper you just the same.

What does an average cleaning cost?

Each cleaning really is unique to the person booking it. The cost depends on the size and scope of the job and your individual preferences. Ultimately, these cleanings are billed hourly at a rate quoted when you request your Free Consultation. If you have a budget in mind we can put a cap on the time spent and work down a list of priorities. Just remember, quality cleaning takes longer than you think!

Can I set up Standard Service until my home sells?

Absolutely. We can bid that out in person and talk about your options based on your needs.

Will I need a Move Out Cleaning when we do finally sell?

Yes. After you move all your belongings out you will most likely need a final cleaning.

Once vacant, this is usually the first time we can clean areas like: inside and under all large appliances, cleaning out the garage, inside various closets/drawers/cabinets/pantries etc. This cleaning, like the Home Sale Cleaning, is billed hourly per cleaner.

See our Move In/Out Cleaning checklist for more details.

What entry options do you prefer?

We prefer to have a garage/door code. But you can also leave a key hidden or in a lock box, or be there to let us in.We always lock up when we leave. If you decide to set up Standard Service, we unfortunately do not keep keys on file. See Standard Service for more info!

Do I need to be there during the cleaning?

It’s entirely up to you! We enjoy chatting with our clients and their families but equally enjoy being able to get down to business. Just know there really is something special about coming home to a perfectly clean space where everything is just as it should be.

What’s supplied?

We bring everything we need! Learn more about our supplies in the Basics.

My question wasn’t answered, where can I find more information?

Remember to check out the Basics. If you still don’t find what you’re looking for, Contact us we’d love to chat and answer all your questions!

This sounds great! How do I get started?

The next step is simple! Just request a Free Consultation and we will be in touch. Depending on your specific needs, we may do the consultation over the phone or decide we want to come out and meet you.

What’s your cancellation policy for one time cleanings?

You may cancel any one-time job up to 72 hours before the scheduled start time with no penalty. However, jobs canceled once that threshold has passed will result in a 50% cancellation fee charged to your credit card.


Moving In & Out

What is a Move In/Out cleaning?

Moving can be quite the task and sometimes having an extra set of hands (or 5) can make all the difference. Our Move In/Out checklist has been expertly designed to make for a flawless transition from one tenant or homeowner to the next.

Is it customizable?

You have a few options when booking a move in/out cleaning. You can choose for us to clean it to 100% in which case we would follow the Move In/Out checklist; or you can choose to keep it within a budget in which case we would work down a priority list of your choosing, focusing on quality not quantity. We also have some optional tasks that you can choose to include should you wish.

I want to do some pre cleaning, what are your ideas?

Pre-cleaning, if done strategically, can potentially help reduce the cost of your cleaning. Any bit of maintenance that you do during the course of living somewhere is going to make cleaning before moving out feel a little less daunting. Leading up to your move out day you can start knocking out projects like blinds, windows, running the self-clean on your oven and closing out spaces as they are emptied. This way when we come in, we may only need to touch up some of those areas. Either way, just remember quality cleaning takes longer than you might think!

How do you ensure quality?

It starts with your Free Consultation and clear communication about what we offer and your specific needs. Once booked, we send you a killer cleaning team led up by one of our most experienced and trained Royal Bee team members. We also follow up after the cleaning to make sure you loved it.

How do I provide feedback about my cleaning?

We thrive off of your communication, visit our Client Feedback form, and let us know how we’re doing. We’re all ears. Please know we love photos- they help us see what you see! Not tech savvy? No worries! You can always Contact us or chat it up with your cleaner.

Who does my cleaning?

We understand how important it is for you to know who is cleaning your home or office, which is why we only hire the crème de la crème. We love each and every one of our Homekeepers and hope you do too. We value our cleaners, which can easily be seen by knowing they stick around 42% more than the industry standard. Meet the Bees!

How are your cleaners paid? Is tipping common practice?

This is a nuance that few know to ask about when shopping for cleaning companies. We stand out in our industry because we pay our cleaners hourly rather than a flat rate. This creates incentive to stay until the job is done, and done well. We won’t leave until it’s outstanding.

At Clean Bees we have redefined industry standard for tipping just a bit. In most cases it’s common to tip your cleaner 100% once a year. Instead, we recommend 5% gratuity for any cleaning that meets or exceeds your expectations. This helps to support our local workforce in a way that is more sustainable. Our cleaners’ schedules change 3 times a year, which means we can’t promise the same cleaner for the whole year. We provide a tipping envelope at every cleaning, whether or not you tip is entirely up to you. What you should know is tip or no tip, we pamper you just the same.

What does an average cleaning cost?

Each cleaning really is unique to the person booking it. The cost depends on the size and scope of the job and your individual preferences. Ultimately, these cleanings are billed hourly at a rate quoted when you request your Free Consultation. If you have a budget in mind we can put a cap on the time spent and work down a list of priorities. Just remember, quality cleaning takes longer than you think!

How is it scheduled?

You give us a window of time in which the cleaning can be booked, the more flexible you are the easier it is for us to find a spot for you. If we have an opening for your cleaning we will let you know the day and approximate time we have available and hopefully get it all booked up.

What entry options do you prefer?

The easiest way for us to get in is to have a garage/door code. But you can also leave a key hidden or in a lock box, or be there to let us in. We always lock up when we leave.

What’s supplied?

We bring everything we need! Learn more about our products in the Basics.

My question wasn’t answered, where can I find more information?

Remember to check out the Basics. If you still don’t find what you’re looking for, Contact us we’d love to chat and answer all your questions!

This sounds great! How do I get started?

The next step is simple! Just request a Free Consultation and we will be in touch.

What’s your cancellation policy for one time cleanings?

You may cancel any one-time job up to 72 hours before the scheduled start time with no penalty. However, jobs canceled once that threshold has passed will result in a 50% cancellation fee charged to your credit card.


One-Time

What is a One-Time cleaning?

Eek! Your mother-in-law is coming to visit next month- no need to worry! Sometimes you just need an extra set of hands to help you out around the house. We totally get it! That’s why we are here. Check out our Standard to see what can be included & request a Free Consultation today to get started.

Is it customizable?

Absolutely! You can have us clean your whole house, just do bathrooms, tackle some projects, or buy a set amount of hours so we can work down a priority list. Request a Free Consultation today to chat more specifically about the options we have to suit your needs.

How do you ensure quality?

It starts with your Free Consultation and clear communication about what we offer and your specific needs. Depending on the scope of the job, we either send you a killer cleaning team led up by one of our most experienced and trained Royal Bee team members or a well-trained Homekeeper to tackle your cleaning. We also follow up after the cleaning to make sure you loved it.

How do I provide feedback about my cleaning?

We thrive off of your communication, visit our Client Feedback form, and let us know how we’re doing. We’re all ears. Please know we love photos- they help us see what you see! Not tech savvy? No worries! You can always call or chat it up with your cleaner.

Who does my cleaning?

We understand how important it is for you to know who is cleaning your home or office, which is why we only hire the crème de la crème. We love each and every one of our Homekeepers and hope you do too. We value our cleaners, which can easily be seen by knowing they stick around 42% more than the industry standard.

How are your cleaners paid? Is tipping common practice?

This is a nuance that few know to ask about when shopping for cleaning companies. We stand out in our industry because we pay our cleaners hourly rather than a flat rate. This creates incentive to stay until the job is done, and done well. We won’t leave until it’s outstanding.

At Clean Bees we have redefined industry standard for tipping just a bit. In most cases it’s common to tip your cleaner 100% once a year. Instead, we recommend 5% gratuity for any cleaning that meets or exceeds your expectations. This helps to support our local workforce in a way that is more sustainable. Our cleaners’ schedules change 3 times a year, which means we can’t promise the same cleaner for the whole year. We provide a tipping envelope at every cleaning, whether or not you tip is entirely up to you. What you should know is tip or no tip, we pamper you just the same.

What does an average cleaning cost?

Each cleaning really is unique to the person booking it. The cost depends on the size and scope of the job and your individual preferences. Ultimately, these cleanings are billed hourly at a rate quoted when you request your Free Consultation. If you have a budget in mind we can put a cap on the time spent and work down a list of priorities. Just remember, quality cleaning takes longer than you think!

How is it scheduled?

You give us some general guidelines of days and times that will work for you and we do our best to fit you in the schedule within those parameters. Once we have a day and time for your cleaning, we will let you know via email or phone.

What’s your cancellation policy for one time cleanings?

You may cancel any one-time job up to 72 hours before the scheduled start time with no penalty. However, jobs canceled once that threshold has passed will result in a 50% cancellation fee charged to your credit card.

Do I need to be there during the cleaning?

It’s entirely up to you! We enjoy chatting with our clients and their families but equally enjoy being able to get down to business. Just know there really is something special about coming home to a perfectly clean space where everything is just as it should be.

What’s supplied?

We bring everything we need! Learn more about our products in the Basics.

My question wasn’t answered, where can I find more information?

Remember to check out the Basics. If you still don’t find what you’re looking for, Contact us we’d love to chat and answer all your questions!

This sounds great! How do I get started?

The next step is simple! Just request a Free Consultation and we will be in touch.


Corporate Housing

What does cleaning for a corporate house look like?

Cleaning for a corporate house is very much like managing a hotel. We expand the scope of our cleanings to managing the whole house, from laundry, dishes, or stocking to ordering, shopping, basic maintenance, and providing endless resources for services above and beyond our capabilities.

Is it customizable?

Yes highly. We bring high quality & knowledge to the table but all the unique needs of your home are pegged out when we meet in person. There are too many extended optional tasks offered for corporate housing to list. Simply request a Free Consultation today to learn more!

This home has unique needs, how do you manage them?

It all starts with the in person interview so we can get to know your property and its unique needs. Once you come on we do a set up above and beyond a normal account. You’re paired with an account manager who monitors the account so you don’t have to. The scope of what we can do goes above and beyond just cleaning. In accounts past, we’ve become a pro at maintaining inventory, putting together welcome baskets for guests as well as providing a local attractions binder and restaurant guide. We can also maintain setting up patios for the changing seasons, cleaning out garages, and organizing.

How do you ensure quality?

It all starts with a lot of work and communication on the front end so that we can really dial in the account. We match you up with an account manager and just ask for one point of contact from you to ease the lines of communication. We are always open to hearing from you about how things are going, but our hope is that we take care of it all so you don’t have to worry about it.

How do I provide feedback about my cleaning?

We thrive off of your communication, visit our Client Feedback form, and let us know how we’re doing. We’re all ears. Please know we love photos- they help us see what you see! Not tech savvy? No worries! You can always Contact us or chat it up with your cleaner.

Who does my cleaning?

We understand how important it is for you to know who is cleaning your home or office, which is why we only hire the crème de la crème. We love each and every one of our Homekeepers and hope you do too. We value our cleaners, which can easily be seen by knowing they stick around 42% more than the industry standard.

How are your cleaners paid? Is tipping common practice?

This is a nuance that few know to ask about when shopping for cleaning companies. We stand out in our industry because we pay our cleaners hourly rather than a flat rate. This creates incentive to stay until the job is done, and done well. We won’t leave until it’s outstanding.

At Clean Bees we have redefined industry standard for tipping just a bit. In most cases it’s common to tip your cleaner 100% once a year. Instead, we recommend 5% gratuity for any cleaning that meets or exceeds your expectations. This helps to support our local workforce in a way that is more sustainable. Our cleaners’ schedules change 3 times a year, which means we can’t promise the same cleaner for the whole year. We provide a tipping envelope at every cleaning, whether or not you tip is entirely up to you. What you should know is tip or no tip, we pamper you just the same.

How is it scheduled?

We offer daily, weekly, every other week, or monthly. We will pick a frequency that matches the size, scope, and specific needs of your corporate house.

What do the first few cleanings look like?

We start with a comprehensive set up of the account, which might include creating in-house documentation, taking photos and labeling for stocking at the property, shopping, etc. Then the Initial Visit is scheduled so we can set the account up for Standard Service. Then we have a couple practice runs before we set the time and price.

What’s supplied?

We bring everything we need! Learn more about our products in the Basics.

How do I cancel or reschedule one cleaning? Is there a fee?

Visit our Service Alteration Page, or Contact Us; it’s that easy. If you cancel a cleaning, there is no fee. Instead, we bill the subsequent cleaning hourly which allows for just a little bit of wiggle room to catch up if need be. We find it takes anywhere from 15 minutes to 1.5 hours.

Do you have referrals for services not provided?

Absolutely, visit our Partners page to see a full list of services we recommend.

My question wasn’t answered, where can I find more information?

Remember to check out the Basics. If you still don’t find what you’re looking for, Contact us we’d love to chat and answer all your questions!

This sounds great! How do I get started?

Want to take the next step to getting your corporate house managed? Simply request a Free Consultation today and we will be in touch!


Rentals

What is a move in/out cleaning?

Turning over properties pretty much takes a small army to complete. Having a reliable cleaning company on your team to get the job done well is invaluable. That’s where we come in! Our Move In/Out Standard has been expertly designed to make for a flawless transition from one tenant to the next.

Is it customizable?

Yes, highly. When we meet in person we can peg out exactly what the cleaning for all your properties will look like. Check out our Move In/Out Standard to see what types of services we can provide for your turns. Request a Free Consultation today to learn more!

How do you ensure quality?

It all starts with a lot of work and communication on the front end so that the expectations are clear for all parties (you, us, and the tenants). We match you up with an account manager and just ask for one point of contact from you to ease the lines of communication. Each move out is led up by one of our experienced Royal Bees who is charged with ensuring the team does a killer cleaning.

How do I provide feedback about my cleaning?

We thrive off of your communication, visit our Client Feedback form, and let us know how we’re doing. We’re all ears. Please know we love photos- they help us see what you see! Not tech savvy? No worries! You can always Contact us.

Who does my cleaning?

We understand how important it is for you to know who is cleaning your home or office, which is why we only hire the crème de la crème. We love each and every one of our Homekeepers and hope you do too. We value our cleaners, which can easily be seen by knowing they stick around 42% more than the industry standard.

How are your cleaners paid? Is tipping common practice?

This is a nuance that few know to ask about when shopping for cleaning companies. We stand out in our industry because we pay our cleaners hourly rather than a flat rate. This creates incentive to stay until the job is done, and done well. We won’t leave until it’s outstanding.

At Clean Bees we have redefined industry standard for tipping just a bit. In most cases it’s common to tip your cleaner 100% once a year. Instead, we recommend 5% gratuity for any cleaning that meets or exceeds your expectations. This helps to support our local workforce in a way that is more sustainable. Our cleaners’ schedules change 3 times a year, which means we can’t promise the same cleaner for the whole year. We provide a tipping envelope at every cleaning, whether or not you tip is entirely up to you. What you should know is tip or no tip, we pamper you just the same.

I have a high quantity of move-outs, how do you handle this?

We come meet the decision makers at your company, which is when we introduce Clean Bees and get an idea of your preferences. We help make sure that the expectations for all parties are clear. We even have documentation that you can provide for you tenants if you’d like (i.e. our Move In/Out Standard and a letter that addresses pre-cleaning as well as approximately what to expect as far as a cleaning bill goes). We are well seasoned when it comes to managing turnovers for property management companies; request a Free Consultation today to see if Clean Bees is the right fit for managing yours!

How is it scheduled?

Since your preferences are already decided from the beginning, it’s as easy as sending us the address and a window of time of when the cleaning needs to be completed. For heavy turnover times, we peg out exactly what your needs are in person for each move out season, and then we reserve our team appropriately.

What does an average cleaning cost?

We are committed to quality, so the cost of each cleaning is dependent on the size and scope of the job at hand. We will clean until the expectations laid out the beginning of our relationship are met. Ultimately, all cleanings are billed hourly per cleaner.

What’s supplied?

We bring everything we need! Learn more about our products in the Basics.

Do you have referrals for services not provided?

Absolutely, visit our Partners page to see a full list of services we recommend.

My question wasn’t answered, where can I find more information?

Remember to check out the Basics. If you still don’t find what you’re looking for, Contact us we’d love to chat and answer all your questions!

This sounds great! How do I get started?

Take the next step to getting help turning over your rentals! Just request a Free Consultation and we will be in touch.



Vacation Properties

What does cleaning for a vacation home look like?

Cleaning for a vacation home is very much like managing a hotel. We expand the scope of our cleanings to managing the whole house, from laundry, dishes, or stocking to ordering, shopping, basic maintenance, and providing endless resources for services above and beyond our capabilities.

Is it customizable?

Yes highly. Request a Free Consultation today to find out how!

This home has unique needs, how do you manage them?

It all starts with the in person interview so we can get to know your property and its unique needs. Once you come on we do a set up above and beyond a normal account. You’re paired with an account manager who monitors the account so you don’t have to. The scope of what we can do goes above and beyond just cleaning. In accounts past, we’ve become a pro at maintaining inventory, putting together welcome baskets for guests as well as providing a local attractions binder and restaurant guide. We can also maintain setting up patios for the changing seasons, cleaning out garages, and organizing.

How is it billed?

These cleanings are always billed hourly per cleaner based on bringing the property back to the previously agreed upon standard. In our experience, some people stay for a month and are spotlessly clean, while others are only there for a weekend are a little less than tidy. We give it the level of care and attention it needs to be ready for the next vacationers.

How is it scheduled?

Typically, you would give us your schedule at the beginning of the season and we can reserve time appropriately. Since these are scheduled randomly, they don’t get a regular spot in our schedule; the larger window of time you can give us between stays the easier it is for us to accommodate.

What do the first few cleanings look like?

We start with a comprehensive set up of the account, which might include creating in-house documentation, taking photos and labeling for stocking at the property, shopping, etc. Then the Initial Visit is scheduled so we can set the account up for Standard Service. We then take a couple practice runs before we set the time and price.

What’s supplied?

We bring everything we need! In some cases, we may keep some things on site. Learn more about our products under the Basics.

How do I cancel or reschedule one cleaning? Is there a fee?

Visit our Service Alteration page, or Contact us; it’s that easy. If you cancel a cleaning, there is no fee. Instead, we bill the subsequent cleaning hourly which allows for just a little bit of wiggle room to catch up if need be. We find it takes anywhere from 15 minutes to 1.5 hours.

Do you have referrals for services not provided?

Absolutely, visit our Partners page to see a full list of services we recommend.

My question wasn’t answered, where can I find more information?

Remember to check out the Basics. If you still don’t find what you’re looking for, Contact us we’d love to chat and answer all your questions!

This sounds great! How do I get started?

The next step is easy! Simply request a Free Consultation today and we will be in touch.


Gift Certificates

How are they sold?

We sell gift certificates for a fixed amount of time and the recipient will get to choose how they’d like to redeem the hours once they call to book the job, either in full or in increments of 4+ hours. They only the see the amount of hours you gifted, not the price. All gift certificates expire 1 year from the date of purchase.

Contact us to purchase one today and give the gift of a clean home!

How many hours should I buy?

Not sure how many hours to gift? Well, the more the merrier. Quality cleanings take time, and how much depends on the size and scope of the job at hand. We often sell gift certificates in a range of 5-10 total cleaning hours, with a minimum of 4 hours. The recipient will get to choose how they’d like to redeem the hours once they call to book the job, either in full or in increments of 4+ hours. If you need more help deciding the perfect timeframe Contact us and we can chat more specifically about your options.

How do I pay?

You can drop a check in the mail (or send an electronic check). Please include “gift certificate” and the recipient’s name in the memo section of the check. Feel free to Contact us if you have any other questions.

How do you deliver it?

We wrap it up inside a Clean Bees card and can either mail it out to you or the recipient.


Homekeepers

what is it like to be a homekeeper

Being a Homekeeper is a rewarding job. Not only do you give back time to our clients, but also you get to work out while you do it. But seriously, cleaning is tough, sometimes unglamorous work! If you go about it with the right energy it’s good for your mind, body, and spirit.

what attributes do your best homekeepers have?

Our best Homekeepers are mature, driven, trustworthy individuals with a passion for helping people and an obsession with quality and efficiency. They aren’t afraid of a little bit of hard work or to get their hands dirty, and are committed to sticking around for a while.

what’s the culture like at clean bees?

Clean Bees is a small business with a passion for people. We are energetic, environmentally conscious, and committed to providing a working environment that is accepting and supportive where our staff is inspired to provide exceptional service for our clients. Visit our Culture page.

what will my training look like?

Our Homekeeper’s Academy is the most comprehensive training program around. It takes approximately 5 weeks to complete, depending on your availability, and is designed to teach technical cleaning skills & strategy, product knowledge, client relations, and work ethic. The ultimate goal by the end is to learn to clean, Clean Bees style. During training, you attend 3 101 courses: dusting, kitchens, and bathrooms. In between, you go to clients’ homes with one of our Royal Bees and work to master quality and timing before moving onto the next 101. Once you’ve mastered all 3 you get a week or two to put it together and clean some solo houses with lots of direction from your manager and checking from your Royal Bee team. Once you’ve proven you can successfully produce outstanding work, we pass you out of training.

what types of clients will i clean for?

Our clients come from all different backgrounds. We clean for everyone from families with young children to elderly people and everyone in between. Our clients are wonderful. The one thing they have in common is they love Clean Bees and the service we provide, in which we care for their home and give them back their time.

do i work alone or in teams?

In training, you will always be teamed up with one of our experienced Royal Bees. Once passed out of training, you will work mostly in teams, with an occasional solo account. Meet the Bees to learn more about who works here.

who is the office staff?

The office staff is a group of knowledgeable, passionate, friendly individuals dedicated to happy cleaners, clients, and the company at large. Meet the Bees to learn more about the office team!

why are you looking for a long-term fit?

The longer you stick around the higher your earning potential. It’s also best for our clients and cleaners to maintain consistency. At the end of the day, this type of job is expensive to train for and longevity is a win for all parties.

are there opportunities for growth and advancement?

Absolutely! Our Royal Bee (training) team is full of experienced Homekeepers. Also, many of our office staff members from over the years have been promoted from within.

what kind of money can i make?

The kind of money you make is dependent on the amount of effort you are willing to put in. If you are committed to providing your clients with killer cleanings, you can make up to $1-3 more an hour on average with tips.

what does my schedule look like?

We clean 7 days a week from 8:30am-4:30pm. You get to set your availability between 3-5 days and then expect to work those days. For unique evening accounts, we peg availability out in person on a case by case basis.

do i drive my own car?

Yes! You must have a working, insured vehicle to work for Clean Bees. You have to be able to transport yourself and your supplies from job to job.

do i bring my own supplies?

We’ve got this covered. You check out a full cleaning kit that you keep you in your car at all times and stock up at the office on Fridays.

what’s my uniform look like?

Polo shirts and khakis! Just kidding… we want you to be comfortable when you’re working which is why you wear a Clean Bees (cute & comfortable) shirt or tank top and whatever comfortable (and appropriate!) bottoms you would like. If you decide to apply and are hired then we talk more specifically about the uniform guidelines.

how do i know if this is the right job for me?

If reading through these FAQs and the job description makes you jump for joy, then this job might be the right fit for you! The next step is meeting with us in person to ask more questions and learn even more about Clean Bees and how we work. Join the Hive now!


Menu